Extractor Fan Replacement

Cancellation Policy

Booking Policy Booking Confirmation All bookings with JohnsonNorton Electrical are subject to availability and are only confirmed once accepted by us via phone, email, text message, or written quotation acceptance. For larger works, including rewires, consumer unit upgrades, EV charger installations, solar installations, and commercial projects, a deposit may be required to secure the booking date. Deposits Deposits are used to secure labour time, materials, and scheduled works. Deposits may be required for: Consumer unit upgrades Rewires EV charger installations Solar installations Commercial projects Any works involving special-order materials Deposits are non-refundable where: Materials have already been ordered Labour time has been allocated Work has commenced Cancellation occurs within 48 hours of the booking Cancellations & Rescheduling We kindly ask customers to provide at least 48 hours’ notice if they need to cancel or reschedule an appointment. Failure to provide sufficient notice may result in charges for: Wasted labour time Missed appointments Ordered materials Lost booking slots Emergency call-out fees may still apply even if no repair work is ultimately carried out. Repeated late cancellations or missed appointments may require full payment in advance for future bookings. Access To Property Customers are responsible for ensuring safe and reasonable access to the property and work areas at the agreed appointment time. If we are unable to access the property or safely carry out the works, a call-out or missed appointment fee may apply. Please ensure: Someone over 18 is present where required Electrical areas and consumer units are accessible Pets are secured where necessary Children are supervised during works Arrival Times While we always aim to arrive within the agreed timeframe, arrival times may occasionally vary due to traffic, emergency call-outs, or delays on previous jobs. We will keep customers updated where possible. Additional Works Any additional works requested outside the original quotation will be discussed and charged separately before proceeding where reasonably possible. Older properties may contain hidden electrical faults or non-compliant wiring which may only become apparent during works. Payments Payment is due upon completion of works unless otherwise agreed in writing. For larger projects, staged payments may apply throughout the duration of the project. Certificates and documentation will only

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